China Mobile "billing door" is the accidental or inevitable
Ma Xiaofang
from "mobile phone Jurisprudence" to the number of executives were "double", to the great attention by the media in recent days, the "billing" incident, time and again since last year by the China Mobile Fang torture.
"billing" incident is the origin of CCTV on a number of provincial companies of China Mobile survey interview, the CCTV interview to Beijing Mobile, Shanghai Mobile and Hainan Mobile 3 mobile users, three people from different China Mobile's billing system perspective on the problems raised questions and complaints.
Beijing Li Qiang mobile users found that on March 21 this year, although he did not send MMS, but if he found a single show, this time a total of 441 MMS sent and charges ; Shanghai Mobile's users to unplug the phone Gabor leader in the card, there is still more than 10 yuan for GPRS traffic charges; Hainan user Huang Jing found in February 7 calls because they were split billing, was deducted by 8 more minute call charges 2.32 yuan.
tariff billing issue has been a sensitive issue, the report is immediately aroused great concern of consumers. Users are more concerned about, is this just coincidence or a common phenomenon in the case? Although most users will not be so single-Dialogue detailed "research", but whether there is a considerable number of users are more fees?
been verified to the three companies, China Mobile, the final say, there is no possibility of subjective bad faith deductions. In the three cases, recognition of Hainan, China Mobile, the company's case belongs to the billing error, in March this year, Hainan Mobile has had double the return of the Users of compensation, and to upgrade and improve the billing system. Shanghai Mobile and Beijing Mobile and there is no billing error.
in the investigation of the Ministry of Industry, telecommunication charges, a hot spot directly under the consumer complaints. One view is that, since the existence of such billing error, considering there are more than 550 million Chinese mobile users, then the billing errors are at least three? However, China Mobile and industry experts from the view, assuming that each user has 10 communication records a day, 365 days a year multiplied by 550 million users, even if individual errors are "reasonable error" range.
with China Mobile at the local level staff to blog way billing system, from a technical point of view to explain the charging of the three causes of the incident, in his view, this is a small probability of error due to network equipment due to billing errors. He believes that "the basic root of the problem lies in the network equipment business, just as any hardware failures are inevitable, no software will inevitably Bug as a earth-shaking innovation unless otherwise such issues will also coming decades in prevailing in the world can not cure. "
In fact, the so-called billing error is indeed a common carrier problem. First to be troubled by this problem is China Telecom, as fixed or mainstream, China Telecom has encountered many tariff and billing complaints. Therefore, access to 3G license, China Telecom Billing System BOSS massive transformation, especially in many remote areas of non-intelligent charging system is also gradually unified into a single billing platform.
three operators are the original billing in minutes, but the upgrade in equipment and technology background, the current long-distance calls are changed to every 6 seconds as a billing unit. The original operators only local calls, long distance, monthly fees and other simple list of all operators now offer essentially a call tariff and details of each one. Only from the current point of view, accuracy and sophistication still be improved.
a carrier executive told reporters complained: "Why should consumers do not look up its own water and electricity, whether there are more deductions? These companies do not even charge a single detail provided, but is provided Hua Fei Long was one of the telecommunications industry to more questions! "
could result on the operator's error to remain silent and turn a blind eye? Certainly not right. Operating the business and consumer relationship, as the monopoly carrier after all, is strong, consumers are disadvantaged Qunti, 消费者 no responsibility, nor 义务 unable to discover, Jian Du Huozhejiuzheng operator of a billing Mei behavior.
in the back of a small number of cases of complaint, there must be more errors have not been found there. Fundamental way to solve this problem, one is the right corporate own "social responsibility", but more is through market and competitive means to achieve. When consumers have more choices in the market at once found to be the phenomenon of faith can take to switch nets means, operators of the illegal practices of the market would have been punished, This is the way all kinds of hidden radical irrational phenomenon.
