Customers due to poor 3G signal operators fraud Report
Post reporter Li Yan
consumers that buying online this time, operators did not inform the 3G network services of the defects, of which there is fraud. Operators argued that signal bad place to live because of the plaintiff due to weak signal. And the company provided the Internet this is a new 3G wireless network services, development projects, to be improved.
trial focus
access the 3G network signal is weak, frequently broken network connection, consumer communications services that carriers Feng fraud, be brought to the court to return.
recently, Jiading court, after hearing that the Internet the quality standards; for 3G Network Services is a newly developed business defendant, the defendant presented with the commodity Internet costs 1,500 yuan, while the defendant is only there to provide network services Some areas are mainly the plaintiff home network signal worse off arising from the phenomenon of service flaw was still within reasonable limits. The court rejected the demands of Wang Feng.
Consumer:
operators to keep fraud
2009 年 7 months, Wang Feng to see a communications operator in China launched a new 3G Internet access, spent 3762 yuan in the Communication Group Co., Ltd. Jiading Shanghai Office to purchase a Dell business model with an Internet e-line G3 laptop. Staff said, 3G services the company launched a new business, the company will be presented with the goods 600 1,500 yuan tariffs and access fees. Wang Feng bought a heart on.
, however, found that speeds the process of using Feng does not think as fast, or even broken network phenomenon often appears to be off again to restart the Internet. Feng moved to other parts of the Internet in this, and found other places can smooth the Internet, only the signal less at home.
by the complaints sent to Feng residence operator technical testing, no quality problems in the notebook online, only because the plaintiff to hold the region led off 3G network signal is weak network. But Feng insisted on return from the July operators have access to the Internet monthly fee, but was rejected.
later, Wang Feng sued Jiading court to return the carrier to fulfill the procedures, the return of its money 3762 yuan, net of purchase donated 600 phone bill, Feng requires operators to refund 3,162 yuan, also ask for commitment Chadang costs 40 yuan. Court, Feng believes that in the time of purchase, the defendant failed to inform the defects of its network services, there is fraud, the defendant insisted that the return of money returned.
3G operators:
new development projects need to be improved
court has examined, the Internet is the operator of the well-known manufacturers with a number of jointly new laptop, it built a 3G communication module, via the pre-installed software to wireless Internet access.
operators argue that their companies sell access to the Internet the quality standards, the signal is poor service provided by the plaintiff of its controversial, because only a place to live because the plaintiff caused by weak signals, wireless network is mobile, the Internet outside the home in the plaintiff can smooth the rest of the Internet. And the company provided the Internet this is the new 3G wireless network services, development of Fuwuxiangmu, Jinhouyeqiang at work to further improve the Gaixiangfuwu, so Yaoqiu court dismissed the plaintiff's lawsuit Qing Qiu. For both sides argued for their own, the court mediation. Court:
defect within reasonable limits
court found that Wang Feng to the telecommunications service operators to purchase the G3 line of the no quality problems, only 3G network services provided by the accused when there is a broken network , the plaintiff and held that the defendant was an improper act of fraud.
Wang Feng of the operators to provide qualified products, while providing complete network services, for 3G network services are accused of new development business, so with the Internet access fees 1,500 yuan after the complimentary services provided . Meanwhile, the network service is not impossible Shi Yong, only partially region's main home signal Jiaochai the plaintiff while 出现 broken network Xianxiang in other regions to better network signal, service defect is still within reasonable limits. Therefore, the court held that the plaintiff told the defendant that the services provided on the 3G network services of the defects should have some tolerance, it dismissed the plaintiff's appeal.
